Here are some of our most frequently asked questions. If there is anything else you'd like to know, reach out and we'd be happy to help.

  • Orders & Shipping

  • Subscriptions

  • Coffee

How can I track my order?

Can I cancel my order?

I have received the wrong order, what can I do?

When will my order be despatched?

How much is delivery?

How long will my order take to arrive?

Do I need to be home to accept my delivery?

Is your packaging recyclable?

How do coffee club subscriptions work?

How do Subscribe & Save subscriptions work?

When will I be charged?

How do Prepaid subscriptions work?

Can I gift a prepaid Subscriptions?

Is your coffee Fairtrade?

Is coffee certified Organic?

You don't have detailed tasting notes on your coffee like other roasters, why is that?